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faq

Your questions answered

About the Company

Koliko je dugo FxPro u poslu?

FxPro began its journey in **1999**, evolving into one of the leading online trading brokers globally. Over the years, FxPro has expanded its regulatory framework to ensure compliance with the highest industry standards.

FxPro operates under multiple entities regulated by respected authorities worldwide, including:

  • **Cyprus Securities and Exchange Commission (CySEC)**
  • **Financial Conduct Authority (FCA) in the UK**
  • **Securities Commission of The Bahamas (SCB)** and more.

This strong regulatory oversight reflects FxPro’s commitment to providing a secure and transparent trading environment for its clients.

Koje su prednosti trgovanja pomoću FxPro?

FxPro is a No Dealing Desk Execution* broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Trade CFDs on a wide range of instruments, including popular FX pairs, Futures, Indices, Metals, Energy and Shares, and experience the global markets at your fingertips.

FxPro also offers free educational material, forex trading tools and demo trading accounts to all of our clients to help them practice and learn more about CFDs trading before opening a live trading account. FxPro customer support team is ready to help you 24/5 with any queries you may have in more than 20 languages.

*Subject to our Order Execution Policy

Gdje su Vaši uredi?

We have offices in the UK, Cyprus, UAE, Monaco and Bahamas. You can see all office and contact details here.

Who are your regulators?

FxPro group operates several legal entities, each regulated by the relevant local authority in that jurisdiction.

FxPro Financial Services Ltd is regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) and by the South Africa Financial Sector Conduct Authority (‘FSCA’). FxPro UK Limited is regulated by the Financial Conduct Authority (‘FCA’). FxPro Global Markets Limited is authorised and regulated by the Securities Commission of The Bahamas (‘SCB’).

You can see more information about our licences and regulations here: https://www.fxpro.com/about/licences

Since the availability of jurisdictions may depend on your country of residence, please check the registration page to see which jurisdictions are available to you.

Kako se mogu registrirati kao Suradnik?

O našim partnerskim mogućnostima, više informacija možete naći putem ove poveznice:https://www.fxpro.com/partners
Popunite naš online obrazac s informacijama za kontakt i nekim osnovnim informacijama (npr. Vaša mrežna stranica (ako je primjenjivo), broj potencijalnih klijenata itd.) i kontaktirat će Vas jedan od naših predstavnika kako biste obavili daljnje razgovore.

When and how are IB commissions paid?

Provizije Vam se isplaćuju putem FxPro Novčanika na tjednoj bazi. Za povlačenje svoje provizije možete koristiti bankovni transfer.

Dajete li svojim suradnicima bilo kakav promotivni materijal?

Da, svojim suradnicima dajemo natpise, znakove i besplatne alate, kao što su spravice i kalkulatori. Svi promotivni materijali su dostupni putem sustava za upravljanje sadržajem kojeg osigurava i o njemu brine FxPro, bez dodatnih troškova za Vas:
https://marketing.fxpro.com/

Accounts

Kako da otvorim račun za trgovanje uživo?

To register for a live trading account, click on the 'Register' icon on the FxPro homepage and follow the steps required to complete the sign-up process. You will be asked to upload your ID document(s) during the process, or you can upload them later via FxPro Direct. You can also register through our FxPro App for iOs & Android. Once registered, you can proceed to fund your account and start trading on any one of our platforms.

Please note that the jurisdictions available to you will depend on your country of residence. FxPro does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.

Mogu li otvoriti korporacijski račun?

You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and then log into FxPro Direct to upload official company documentation such as a certificate of incorporation, articles of association etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.

Nudite li račune bez zamjene (swap-free)?

FxPro offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at [email protected]. For further details on FxPro swap-free accounts, please contact our Customer Support.

Mogu li otvoriti zajednički račun?

Yes. To open a joint account, each person must first open an individual FxPro account and then fill a Joint Account Request Form which can be obtained by contacting our Back Office Department at [email protected].

Please note that joint accounts are only available to married couples or first degree relatives.

Mogu li otvoriti više računa na FxPro?

Da, FxPro dozvoljava do 5 različitih računa za trgovanje. Dodatne račune za trgovanje možete otvoriti putem svog FxPro Direct.

What base currencies can I open an account in?

We offer Trading Account currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR for certain jurisdictions, allowing you to trade in your local currency.

It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.

Koji je Premium (VIP) račun?

VIP Premium Accounts are offered to selected individuals with high deposits (typically $50k or equivalent) and those actively trading large volumes. VIP clients benefit from free VPS service and the possibility of decreased spreads/commissions.

For more information please visit our VIP page: https://www.fxpro.com/vip

Koje vrste računa nudite?

We offer a variety of account types for you to choose from, via a range of platforms including Metatrader 4, Metatrader 5 & cTrader.

The trading conditions for each account differ based on the jurisdiction.

You can see a useful comparison table of the account types and features on the page below: https://www.fxpro.com/trading-platforms/comparison

Spread Betting accounts are also available to clients of FxPro UK Limited that reside in the UK.

Nudite li demo račune?

Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.

You can open an unlimited amount of demo accounts via FxPro Direct.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Jesu li demo računi ograničeni na bilo koji način?

You may open as many demo accounts as you wish. Demo accounts can be recharged with funds via FxPro Direct. However, please note that demo accounts will be deactivated after 180 days. Also, our MT4 and MT5 demo accounts are limited to a maximum of 70 open positions.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Margin and leverage settings may vary between your demo and live account and you should not expect any success with the Demo Account to be replicated in your live trading.

For this reason, it is strongly recommended that demo accounts are viewed solely as a learning tool for inexperienced traders or a place for testing new trading strategies.

How to open an account with FxPro

  1. Click the ‘Register’ button on this page and open your New FxPro Direct account. Fill out the form with your name, country of residence and email. Set the password.
  2. Specify your nationality, date of birth and mobile number.
  3. Then, your residential address is required.
  4. To act in your best interest, we kindly ask to specify your occupation and education level.
  5. To understand your needs better, we should know more about your financial status and investment plans.
  6. Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with FxPro.
  7. The next important step is a small test for financial markets knowledge.
  8. Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
  9. Right after that, you may undergo the identity verification by uploading the digital copies of the documents required.
  10. Don’t forget to check your inbox! The FxPro Team will send you an email with account credentials. Please keep them safe.

You will be able to fund your account once it gets verified to start trading with FxPro.

Watch video instruction

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Verification

Jesu li moji osobni podaci sigurni kod Vas?

FxPro ozbiljno shvaća mjere predostrožnosti kako bi se Vaši osobni podaci čuvali potpuno sigurno. Vaše su lozinke enkriptirane, a Vaši su osobni podaci pohranjeni na sigurnim serverima i nitko im ne može pristupiti, osim malog broja ovlaštenih djelatnika.

Koji su Vam dokumenti potrebni?

We require a copy of your valid International Passport, National ID card or Driver's Licence in order to verify your identity.

We may also request a Proof of residence document showing your name and address, issued within the last 6 months.

The document(s) required and their current verification status can be seen at any time via FxPro Direct.

Kako mogu učitati ili Vam poslati svoje dokumente?

Svoje dokumente možete učitati u trenutku registracije. Svoje dokumente možete učitati i putem svog FxPro Directa klikom na 'Moj profil' i zatim 'Učitaj dokumente'. Alternativno, možete ih poslati e-poštom na [email protected]

How can I verify my profile?

  1. Sign in to FxPro Direct with your email and password.
  2. Get ready to take a photo of your passport, ID card or driver’s license.

    (A Proof of residence, such as a bank statement or utility bill, issued within the last 6 months, may also be required).

  3. Click the “Upload documents” button and choose the row with the document you prefer to provide.

Document verification is usually very fast and you can always check the status from the same section in FxPro Direct.

Please note that uploading the documents through Direct is the only acceptable channel of submitting these documents and that any documents sent by email will not be processed.

Watch video instruction

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What should I do if I fail the appropriateness test?

As a regulated broker, we are required to assess the suitability of our clients in regards to their understanding of CFDs and knowledge of the risks involved.

If it is deemed that you do not currently have the experience required, you can proceed with a demo account creation. Once you feel that you are ready and experienced enough to open a live account, and are fully aware of the risks involved, please contact us so we can reassess your suitability.

If the information you provided to us on the registration form was inaccurate, please let us know so we can contact you to clarify any errors.

MT4 I MT5 PLATFORME

Jesu li Vaše platforme kompatibilne s Macom?

FxPro MT4 i FxPro MT5 platforme za trgovanje su kompatibilne s Macom i mogu se preuzeti u našem Centru za preuzimanja. Imajte na umu da su dostupne i internetske i mobilne verzije naših FxPro MT4, FxPro MT5 i FxPro cTrader platformi.

Dozvoljavate li na svojim platformama korištenje algoritama za trgovanje?

Da. Expert Advisors su u cijelosti kompatibilni s našim FxPro MT4 i FxPro MT5 platformama, a cAlgo trading botovi mogu se koristiti na našoj FxPro cTrader platformi. Ako imate bilo kakvo pitanje o Expert Advisors i cAlgo robotima, kontaktirajte Korisničku podršku na [email protected].

Kako da se prijavim na MT4 platformu za trgovanje?

Na svoj se terminal možete prijaviti iz izbornika u gornjem lijevom dijelu zaslona. Kako biste to mogli učiniti, kliknite na ‘Datoteka’ i zatim na ‘Prijava na račun za trgovanje’. Pojavit će se novi okvir koji će Vas pitati podatke za prijavu, lozinku i poslužitelja kojem je dodijeljen Vaš račun.

log in

Vaši podaci za prijavu poslani su Vam e-porukom nakon odobrenja Vašeg računa.

Podacima za demo račun isto tako možete pristupiti putem FxPro Directa. Kako biste ih mogli vidjeti, prijavite se na svoj FxPro Direct, kliknite na ‘Moj profil’ iz popisa na lijevoj strani i zatim kliknite na izbornik ‘Podaci za prijavu na platformu’ na stranici ‘Moj profil’.

Ako ste zaboravili lozinku za MT4 račun uživo, možete ju ponovno namjestiti putem FxPro Directa.

How do I place a new order in MT4?

Postoje brojni načini za postavljanje trenutnog naloga na MT4 terminalu:

  1. Kliknite na gumb ‘Novi nalog’ na traci izbornika
  2. Odaberite ‘Novi nalog’ iz padajućeg izbornika ‘Alati‘
  3. Pritisnite F9
  4. Desnim klikom kliknite na instrument u prozoru ‘Praćenje tržišta’ i odaberite ‘Novi nalog’
  5. Dvostruko kliknite mišem na instrument u prozoru ‘Praćenje tržišta‘
  6. Omogućite trgovanje jednim klikom

Nastavak pomoću bilo koje od gore navedenih mogućnosti otvorit će prozor ‘Nalog’. Ovo će Vam omogućiti prilagođavanje parametara za poziciju koju ćete otvoriti. Polje ‘Simbol’ omogućava Vam da promijenite instrument, a polje ‘Volumen’ omogućava Vam da namjestite veličinu trgovanja (lot). Možete odabrati i stop-loss i take-profit razine.
Zatim kliknite ‘Prodaj’ za otvaranje kratkotrajne pozicije po trenutnoj cijeni nadmetanja ili ‘Kupi’ za otvaranje kratke pozicije pri trenutno traženoj cijeni.

Kako zatvaram poziciju na MT4?

Za ručno otvaranje otvorene pozicije, prvo morate locirati nalog u MT4 ‘Terminal’ prozoru na dnu Vašeg MT4 zaslona. Desnim klikom miša kliknite na nalog kako koji želite zatvoriti i odaberite ‘Zatvori nalog’ ili dvostrukim klikom miša kliknite na nalog kako bi se prikazao prozor ‘Nalog’ i tamo ga zatvorite. Osim toga, možete zatvoriti nalog klikom na simbol ‘X’ u donjem desnom kutu Vašeg MT4 terminala.
Ako ste omogućili trgovanje jednim klikom, ovi postupci će dovesti do trenutnog zatvaranja trgovanja, bez prikazivanja prozora potvrde.
Ako ste namjestili valjane stop-loss ili take-profit razine, Vaš će nalog biti zatvoren kad tržišna cijena dosegne bilo koju od razina koje ste naveli.

Kako da postavim nalog na čekanju na MT4?

Nalog na čekanju je uputa za otvaranje pozicije kad instrument dosegne određenu cijenu koju ste unaprijed odredili.
Možete postaviti nalog na čekanju putem osnovnog prozora ‘Nalog’. Jednostavno promijenite ‘Vrstu’ iz ‘Trenutne provedbe’ u ‘Nalog na čekanju’. Nakon toga će se pojaviti padajući izbornik koji će Vam omogućiti da odredite hoće li nalog koji ćete postaviti Ograničenje kupovine (Buy Limit), Ograničenje prodaje (Sell Limit), Zaustavljanje kupovine (Buy Stop) ili Zaustavljanje prodaje (Sell Stop) nalog. Omogućit će Vam i da postavite graničnu cijenu i datum i vrijeme isteka.
Imajte na umu da ograničenja Zaustavljanja kupovanja i Prodaja moraju biti postavljena iznad trenutne tržišne cijene dok Zaustavljanje prodaje i Kupovina ograničenja moraju biti postavljena prema trenutnoj tržišnoj cijeni.

Kako da promijenim ili izbrišem nalog na čekanju na MT4?

Za promjenu ili brisanje naloga na čekanju koji ste postavili, nađite nalog u prozoru ‘Terminal’ na dnu Vašeg MT4 zaslonu. Otvoreni nalozi se pojavljuju iznad pojedinosti o Vašem računu, dok se nalozi koji još nisu izvršeni pojavljuju ispod njih. Kliknite desnim ili dvostrukim klikom na nalog koji želite promijeniti ili obrisati. Pojavit će se skočni izbornik koji će Vam omogućiti da odaberete ‘Promijeni ili obriši nalog’. Pojavit će se prozor ‘Nalog’ koji će Vam omogućiti da promijenite cijenu na kojoj se nalog aktivira, namjestite datum isteka naloga, namjestite stop-loss i take-profit razine ili da obrišete cijeli nalog.

Zašto je gumb promjene siv kad pokušam namjestiti SL ili TP za postojeći nalog?

Ako je gumb ‘Promijeni’ siv kad pokušate namjestiti razine stop-loss ili take-profit za postojeći nalog, možda ste postavili svoje razine stop-loss ili take-profit preblizu trenutnoj cijeni. Osim toga, to može značiti da ste razine namjestili na krivoj strani trenutne cijene.
Imajte na umu da za kratkotrajne pozicije (prodajne naloge) stop-loss moraju biti namješteni više od trenutne tržišne cijene, a razine take-profit moraju biti namještene niže od trenutne tržišne cijene.
Možete namjestiti minimalne razine zaustavljanja za svaku platformu u specifikaciji simbola: https://www.fxpro.com/trading/forex

Kako mogu dodati prilagođene indikatore ili EA na MT4/MT5?

Za dodavanje prilagođenih EA ili prilagođenih indikatora, otvorite MT4 i idite na Datoteka>Otvori mapu s podacima, zatim odaberite MQL4/5>'Eksperti' ili 'Indikatori' i zalijepite svoju MQL4/EX4 ili MQL5/EX5 datoteku u ovu mapu. Kad ponovno otvorite platformu, trebali biste vidjeti svoje prilagođene EA/Indikatore u prozoru Navigator i možete ih povući i pustiti na grafikon(e) po svom izboru.
Prilagođene EA i indikatore možete naći na mrežnoj stranici MQL5: https://www.mql5.com/en/code/mt4

Gdje ću naći svoje nedavno stvorene EA na MT4 platformi?

Svi EA su vidljivi u prozoru ‘Navigator’ na lijevoj strani MT4 platforme. Kliknite na padajući izbornik ‘Eksperti savjetnici’ i zatim kliknite na ikonu ‘+’ za proširenje odabira i pregled cijelog popisa dostupnih EA.
Zatim možete povući i pustiti onog kojeg želite koristiti na odgovarajući grafikon.

Kako mogu provjeriti svog EA?

Rad svog EA možete provjeriti putem povijesti na MT4 platformi. Kako biste to napravili, idite na ‘Pregled’, odaberite ‘Provjera strategije’, odaberite Ekspertnog savjetnika s popisa i namjestite parametre svoje provjere.
Za dodatne pojedinosti, pogledajte vodič za provjeru MT4 koji je dostupan u ovdje.
Kad ste zadovoljni svojim EA, možete ga provjeriti u uvjetima trgovanja uživo na svom demo računu.

Kako da znam radi li moj EA ispravno?

Kako biste bili sigurni da Vaš EA radi ispravno, prvo morate potvrditi da su EA omogućeni na Vašoj platformi. Kako biste to napravili, provjerite je li gumb ‘Automatsko trgovanje’ na glavnoj alatnoj traci na vrhu zaslona zelen. U slučaju da je crven, kliknite na njega kako biste omogućili EA.

‘Auto Trading’

Zatim morate biti sigurni je li Vaš EA omogućen za trgovanje uživo. Kako biste to učinili desnim klikom miša kliknite na grafikon na koji je postavljen EA, odaberite ‘Ekspertni savjetnici’ i zatim ‘Svojstva’. Provjerite okvir označen ‘Omogući trgovanje uživo’ i kliknite ‘OK’. Vaš EA sada treba pravilno raditi.

Allow live trading

Kad je Vaš EA uključen i radi, možete provjeriti izbornike ‘Eksperti’ i ‘Dnevnik’ na Vašem terminalu kako biste vidjeli prijavljuje li Vaš sustav bilo kakvu grešku.
Imajte na umu da ćete, ako Vaš EA radi i ako je omogućeno automatsko trgovanje, u gornjem desnom kutu svog zaslona na grafikonu pored imena EA vidjeti smješka.

CTrader svoj opseg počinje od 0 na velikim, a provizija je 4,50 po lotu osnovne valute u paru kojim ste trgovali. Ona se naplaćuje kad uđete i izlazite iz trgovanja.
Možete koristiti kalkulator provizija cTradera ispod kako biste izračunali provizije z

Izgleda da Ekspertni savjetnik nije omogućen na Vašem MT4 terminalu. To možete napraviti jednostavnim klikom na gumb ‘Automatsko trgovanje’ na glavnoj alatnoj traci iznad grafikona. Kad se mali simboli unutar njega promijene iz crvenih u zelene, EA su omogućeni. Osim toga, isto možete učiniti ako odete na ‘Alate’, ‘Mogućnosti’, odaberete tabulator ‘Ekspertni stručnjaci’ i osigurate da je okvir ‘Omogući ekspertne savjetnike’ označen.
Možda ćete trebati osigurati da je za trgovanje omogućen određeni EA odabirom 'Omogući trgovanje uživo' u tabulatoru 'zajednički' kad povučete EA na grafikon.

Kako da uklonim EA kojeg sam učitao na svoju MT4/MT5 platformu?

Za uklanjanje EA s Vaše MT4/5 platforme, desnim klikom miša kliknite na grafikon, odaberite ‘Ekspertni savjetnici’ i zatim ‘Ukloni’.

Može li u isto vrijeme na MT4 raditi više EA?

Da, istovremeno možete pokrenuti više EA na istom instrumentu. Ipak, možete učitati samo jednog EA po grafikonu. Na primjer, ako želite namjestiti dva EA na trgovanje EURUSD, morat ćete otvoriti dva EURUSD grafikona i učitati EA na svaki od njih.

Gdje mogu naći stanje svog računa i povijest trgovanja?

Sve informacije o računu i povijest trgovanja možete naći u prozoru ‘Terminal’ na dnu Vašeg MT4 zaslona. Na dnu ovog prozora ćete pronaći sljedeće tablice:

  • Trgovanje: prikazuje stanje Vašeg računa, kapital, marginu, slobodnu marginu i bilo koju otvorenu poziciju i naloge na čekanju
  • Povijest računa: prikazuje cjelovitu analizu svih naloga koje ste postavili, uključujući i datum i vrijeme, vrstu, veličinu, instrument, cijenu pri otvaranju, razine take-profit i stop-loss, cijenu i vrijeme zatvaranja, naknade za zamjenu i profit.
  • Dnevnik: osigurava popis svih akcija koje ste poduzeli na svom MT4 terminalu, kao i datume i vrijeme istih.

Kako da stvorim MT4 izvješće o trgovanju?

Možete napraviti izvješće o povijesti trgovanja i izvesti ga kao odvojenu HTML ili EXCEL datoteku. Kako biste to napravili, morate se prijaviti na svoj MT4 terminal i kliknuti na ‘Povijest računa’ tablicu na dnu prozora ‘Terminal’ koju možete naći na dnu svog MT4 zaslona. Desnim klikom miša kliknite bilo gdje unutar ovog prozora i odaberite ‘Pohrani kao izvješće’. Pojavit će se novi prozor koji će Vam omogućiti da odredite mjesto spremanja. Kliknite ‘Spremi’ za završetak ovog postupka.

Kako koristim prozor za praćenje tržišta?

Popis 'Praćenje tržišta' je dio MT4/MT5 koji prikazuje sve BID/ASK cijene i omogućava Vam da vidite instrumente, postavite naloge, otvorite grafikone itd.
Kako biste mogli vidjeti sve instrumente dostupne za trgovanje, desnim klikom miša kliknite na prozor pregleda tržišta i odaberite 'Prikaži sve'.

Prikaži sve

Možete kliknuti desnim klikom miša na prozor pregleda tržišta, odabrati 'Simboli' i zatim ručno dodati instrumente koje želite vidjeti na popisu. Možete stvoriti i prilagođene nizove.

Kako mogu promijeniti MT4/MT5 lozinku?

Kad ste prijavljeni na platformu pomoću trenutne lozinke, idite na Alati>Mogućnosti i u izborniku 'Server', odaberite mogućnost 'Promijeni lozinku'. Tamo možete unijeti novu lozinku koju želite koristiti i potvrditi ju.

Promijeni lozinku

Ako imate bilo kakav problem, provjerite izbornik Dnevnika na MT4 terminalu za trgovanje kako biste vidjeli je li došlo do neke pogreške.

Kako mogu stvoriti MT4/MT5 Investitor lozinku?

Investitorska lozinka omogućuje korisniku pregled aktivnosti trgovanja, ali bez pristupa otvorenim/zatvorenim trgovanjima ili mogućnosti promjene bilo kojeg od njih. To je pristup 'samo za čitanje'.
Kad ste prijavljeni na platformu pomoću svoje master lozinke, idite na Alati>Mogućnosti i u izborniku 'Server', odaberite mogućnost 'Promijeni lozinku'. Tamo možete odabrati 'Promijeni investitorsku (samo za čitanje) lozinku'

Promijeni investitora

Što je MT4 centar povijesti?

Putem Centra povijesti na našoj MT4 platformi možete pristupiti podacima grafikona iz prošlosti odlaskom na Alati>Centar povijesti ili odabirom F2.
Količina dostupnih podataka iz povijesti ovisi o vremenskom okviru koju odaberete, jer postoji maksimalan broj crtičnih podataka dostupnih za svaki vremenski okvir (približno 2050 zapisa).
Na primjer, ako odaberete mali vremenski okvir (npr. 1mjesec) možete primiti podatke za samo jedan ili dva dana.
Dodatne podatke možete preuzeti, ali se oni preuzimaju s poslužitelja s metakvotama.

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

Watch video instruction

Video Thumbnail

cTrader Platforma

Kako da zatvorim poziciju na cTraderu?

Za zatvaranje pozicije kliknite na gumb ‘Zatvori’ u prozoru ‘Pregled trgovanja’ na dnu zaslona cTrader. Iz prozora ‘Pregled trgovanja’ možete odabrati zatvaranje jedne narudžbe ili zatvaranje svih otvorenih pozicija klikom na ‘Zatvori sve’.
Možete odabrati postavke Brzog trgovanja, ako je ovo onemogućeno ili ako je omogućeno trgovanje jednim klikom ili pomoću dva klika.

Kako da se prijavim na cTrader platformu?

Your cTrader cTID are sent to you via email once the creation of your account has been confirmed.

cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.

As default, your cTID email will be the registered email address of your profile, and you can change the password to your own preference.

Once logged in with the cTID, you will be able to switch between any FxPro cTrader accounts registered under your profile.

Kako da stvorim novi nalog na cTraderu?

Postoji nekoliko načina za stvaranje novog naloga na cTraderu.

Možete i pritisnuti F9 kako biste pozvali prozor ‘Stvori nalog’ ili kliknuti na ikonu iznad popisa za praćenje na lijevoj strani platforme. Možete i kliknuti na bilo koji instrument na 'Popisima za praćenje' odaberite ikonu ‘Novi nalog’ ili stvorite nalog izravno pomoću gumba Kupi i Prodaj:

Gumbi Kupi i prodaj

Gumbi kupi i prodaj su isto tako dostupni na bilo kojem grafikonu koji ste otvorili:

available

Ako niste omogućili postavku 'Brzo trgovanje', pojavit će se novi prozor koji će Vam omogućiti da stvorite novi tržišni nalog, ograničite nalog ili zaustavite nalog, da odaberete instrument kojim želite trgovati i da namjestite razine stop-loss i take-profit:

Tržišni nalog
Napomena: Ako želite otvoriti i zatvoriti trgovanja jednim ili dvostrukim klikom, izravno iz grafikona i popisa za praćenje, morate to namjestiti u postavkama.

Kako da otvorim nalog na čekanju?

Nalog na čekanju možete otvoriti putem prozora ‘Napravi nalog’. U okviru ‘Napravi nalog’, odaberite ‘Ograniči nalog’ ili ‘Zaustavi nalog’ i odaberite svoj simbol, graničnu cijenu, opseg i datum i vrijeme isteka, namjestite razine stop-loss i take-profit i kliknite ‘Prodaj’ ili ‘Kupi’.

Naloge na čekanju možete otvoriti i putem Dubine tržišta ili desnim klikom na grafikon.

Kako da promijenim ili obrišem nalog na čekanju na cTraderu?

Ako budete trebali promijeniti ili obrisati nalog na čekanju koji ste otvorili, kliknite na izbornik ‘Naloge’ u prozoru ‘Praćenje trgovanja’. Ovo će otvoriti sve Vaše naloge na čekanju. Desnim klikom miša kliknite na nalog koji želite promijeniti ili obrisati kako biste bili u mogućnosti promijeniti ili otkazati nalog. Ako kliknete na ‘Promijeni’, pojavit će se novi prozor koji će Vam omogućiti promjenu parametara Vašeg naloga na čekanju. Ako kliknete na ‘Otkaži’, Vaš će nalog biti automatski uklonjen s popisa.

Kako mogu namjestiti trgovanje jednim klikom ili dvoklikom?

Na cTrader platformi kliknite na ikonu postavki u donjem lijevom kutu i odaberite izbornik 'Brzo trgovanje'. Tamo možete odabrati želite li trgovanje 'jednim klikom' ili 'dvoklikom'.
Ako Vam je postavka brzog trgovanja 'Onemogućena', to znači da će se pojaviti skočni okvir za potvrdu bilo kojeg trgovanja.
U ovom prozoru možete namjestiti i početne SL/TP i postavku raspona tržišta za sve vrste naloga.

Trgovanje klikom

Kako se izračunavaju cTrader provizije?

cTrader svoj opseg počinje od 0 na velikim, a provizija je 3,50 po lotu osnovne valute u paru kojim ste trgovali. Ona se naplaćuje kad uđete i izlazite iz trgovanja.
Možete koristiti kalkulator provizija cTradera ispod kako biste izračunali provizije za različita trgovanja:
https://www.fxpro.com/trading-tools/calculators/ctrader-commission
Standardno, provizija se računa kao 35 dolara za 1 milijun USD kojim se trgovalo.
FX primjer- Ako ste trgovali 1 lotom (100 000) para EUR/USD, provizija će biti 3,50 eura kad otvorite i zatvorite trgovanje (ukupno 7 eura).
Primjeri kovina- (broj unci X MP) / 1 000 000 X 35=Jednokratna provizija

What is a ctrader ID (cTID) and how can I create one?

Your cTrader (cTID) will be created and sent to you via email once the creation of your account has been confirmed.

cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.

When logged in with the cTID, your cTrader account(s) will automatically become linked, and you will also have access to extra features that the cTID provides, such as:

  • Custom watchlists
  • Email alerts
  • Price alerts
  • Workspaces

Note: The cTID is seperate from your FxPro account login details and is something offered by Spotware directly. You can read more about it here

Kako ću preuzeti cBota ili prilagođene indikatore na cTraderu?

Dodatne indikatore cBotova možete preuzeti na cTDN mrežnoj stranici: https://ctdn.com/algos/indicators - https://ctdn.com/algos/cbots
Isto tako, možete kliknuti na ikonu indikatora na bilo kojem cTrader grafikonu i odabrati 'više indikatora'

more indicators

Kad kliknete na preuzimanje s mrežne stranice, vidjet ćete mogućnost da ih automatski instalirate na cTrader platformu.

Kako ću znati radi li moj cBot pravilno?

Ako ste pokrenuli cBotove na svojoj cTrader platformi, moći ćete vidjeti popis priloženih cBotova u donjem lijevom kutu grafikona. Gumb ‘Stop’ će se isto tako pojaviti ako Vaš cBot radi pravilno.
Ako koristite cBotove u izborniku 'Automatski' , moći ćete vidjeti popis aktivnih trgovanja pod svakim cBotom na popisu cBotova. Gumb ‘Stop’ će se isto tako pojaviti pored trgovanja u tijeku.
Jednom kad se Vaš cBot pokrene, možete provjeriti izbornike ‘Dnevnik’ i ‘cBot zapisi’ kako biste vidjeli prijavljuje li Vaš sustav bilo kakvu grešku.

Mogu li provjeriti svog cBota prije trgovanja uživo?

Da, možete testirati rad svog cBota putem podataka iz povijesti na cTrader platformi. Kako biste to napravili, morate otići na dio'Automatski' platforme, kliknuti na strelicu pored svog cBota i odabrati ‘Dodaj razinu’. Odite na izbornik‘Testiranje’ i namjestite željene parametre testa prije nego što ga pokrenete.
Kad ste zadovoljni svojim cBotom, možete ga testirati u uvjetima trgovanja uživo koristeći ga na svom demo računu.

Mogu li u isto vrijeme pokrenuti više cBotova?

Da, možete u isto vrijeme i na istom grafikonu pokrenuti više cBotova. Kad ih dodate na grafikon, vidjet ćete odvojene okvire za svakog u donjem lijevom kutu grafikona.

multiple cBots

Kako da zaustavim cBota kojeg sam učitao na svoju cTrader platformu?

Za uklanjanje cBota s cTradera, kliknite na gumb ‘Stop’. Razine se mogu ukloniti s grafikona na cTraderu ili iz popisa ‘Razine’ u izborniku 'Automatski' .

Hoće li moj cBot nastaviti raditi nakon što zatvorim cTrader platformu?

Kako bi Vaši cBotovi trgovali za Vas, Vaš uređaj mora raditi, a cTrader terminal mora biti otvoren. Zatvaranje Vašeg cTrader terminala uzrokovat će prestanak trgovanja Vaših cBotova.

Možete se pretplatiti na FxPro VPS (Virtualni privatni server) kako bi Vaši cBotovi nastavili trgovati cijelo vrijeme, neovisno o tome je li Vaš cTrader terminal otvoren i radi li Vaše računalo.

Gdje mogu naći stanje svog računa i povijest trgovanja?

Stanje svog računa i povijest trgovanja možete naći u prozoru ‘Pregled trgovanja’ na dnu Vašeg cTrader zaslona.

  • Tablica Pozicije: prikazuje trenutno stanje Vašeg računa, kapital, margine, razine margina i nerealizirane profite i gubitke.
  • Tablica Nalozi: prikazuje trenutne naloge na čekanju
  • Tablica Povijesti: prikazuje cjelokupnu povijest Vaših naloga.

Kako da napravim cTrader pregled trgovanja?

Povijest svog trgovanja možete izvesti iz prozora ‘Praćenje trgovanja’. Otvorite izbornik ‘Povijest’, desnim klikom miša kliknite bilo gdje na popisu ranijih naloga i odaberite ‘Napravi izvod’ kako biste napravili izvješće s poviješću trgovanja u obliku HTML dokumenta ili odaberite ‘Izvezi u Excel’ kako biste izvješće o povijesti trgovanja napravili u obliku Excel datoteke.

Kako ću instalirati cTrader platformu za radnu površinu?

cTrader platformu za trgovanje za radnu površinu možete preuzeti putem poveznice ispod, s naše mrežne stranice: https://www.fxpro.com/trading-platforms/ctrader
Na žalost, MAC verzija trenutno nije dostupna, ali nudimo cTrader mrežno trgovanje kojem možete pristupiti:
https://ct.fxpro.com/
Za zahtjeve sustava i podržane pretraživače, možete pogledati spotware stranica pomoći.
Ako se tijekom instaliranja pojavi pogreška, nju često uzrokuju vatrozid/antivirusni program koji blokiraju ili ograničavaju preuzimanje. Privremeno onemogućite vatrozid/antivirusni program i ponovno pokušajte preuzeti platformu.

Kako da deinstaliram cTrader platformu?

Kad u cijelosti deinstalirate cTrader, postoje i privremene mape koje morate obrisati kako biste ga uspješno uklonili. Slijedite upute ispod kako biste ga potpuno uklonili sa svog računala:

Deinstalirajte cTrader putem upravljačke ploče, a zatim:
- Pod Dokumentima uklonite cTrader i cAlgo - Pod ''C:/Users/user/AppData/Roaming/'' uklonite: - Fxpro-cAlgo - FxPro-cTrader - FxPro-cTraderUsers
- Pod ''C:/Users/user/AppData/Local/Apps/2.0/'' obrišite ovu mapu
Možete nastaviti s postupkom ponovnog preuzimanja.

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

Watch video instruction

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FxPro Edge

Kako se mogu prijaviti na FxPro Edge platformu za trgovanje?

Možete se prijaviti na FxPro Edge odlaskom na https://edge.fxpro.co.uk i unosom svojih podataka za Direct profil.

Login

Ako imate više računa, možete odabrati koji želite koristiti na sljedećem zaslonu.

Login

Na drugi račun možete otići klikom na gornji desni padajući izbornik.

Login

Kako da postavim novi nalog?

Postoji više načina za postavljanje novog naloga:

  1. Putem grafikona
    • Desni klik na grafikon
    • Kliknite na 'Stvori novi nalog'

      Stvori nalog
    • Pojavit će se dijaloški okvir Novog naloga. Ovdje možete prilagoditi parametre pozicije koju ćete otvoriti.

      Stvori nalog

  2. Pomoću gumba Stvori nalog

    Stvori nalog

  3. Putem pločica Naloga na Vašoj listi za praćenje (kad je omogućeno trgovanje jednim klikom)

    Stvori nalog

Kako da zatvorim nalog na FxPro Edge?

Za ručno zatvaranje otvorene pozicije, prvo morate locirati nalog na widgetu Pozicije/ Nalozi. Možete kliknuti na gumb 'Zatvori nalog' (uz omogućeno trgovanje jednim klikom) ili dvostrukim klikom na nalog i zatvaranjem istog iz dijaloškog okvira koji se pojavljuje.

Zatvori poziciju

Zatvori poziciju

Ako ste postavili valjane stop-loss ili take-profit razine, Vaš će nalog biti zatvoren kad tržišna cijena dostigne bilo koju od razina koju ste odredili.

Sve zatvorene pozicije pojavit će se u widgetu 'Povijest'

Kako da postavim nalog na čekanju na FxPro Edge?

Nalog na čekanju je uputa za otvaranje pozicije kad instrument dođe do određene cijene koju ste unaprijed definirali. Nalog na čekanju možete postaviti pute glavnog dijaloškog okvira 'Nalog', odabirom tabulatora 'Limit' ili 'Stop'. Dijaloški okvir će Vam nakon toga omogućiti da postavite graničnu cijenu i datum/ vrijeme isteka naloga na čekanju.

Nalog na čekanju 1

Imajte na umu da Buy stops & Sell ograničenja moraju biti postavljena ispod trenutne tržišne cijene.

Osim toga, možete trenutno postaviti nalog na čekanju desnim klikom na grafikon.

Nalog na čekanju 2

Zašto je gumb Promijeni poziciju siv kad pokušam namjestiti SL/TP za postojeći nalog?

Do ovoga može doći jer ste razine stop-loss ili take-profit postavili previše blizu trenutne cijene. Osim toga, to može značiti da ste ove razine postavili na krivoj strani trenutne cijene.

Imajte na umu da za kratke pozicije (naloge za prodaju) stop-loss moraju biti postavljeni iznad trenutne tržišne cijene, a take-profit razine moraju biti postavljene ispod trenutne tržišne cijene.

Minimalne stop razine za svaku platformu možete vidjeti na specifikaciji simbola: https://www.fxpro.com/trading/forex

Mogu li dodati prilagođene indikatore ili EA na FxPro Edge?

FxPro Edge ne podržava prilagođene indikatore ili EA u ovom trenutku. Planiramo osigurati podršku za ovu mogućnost u budućim objavama.

Kako mogu dodati više widgeta u svoj radni prostor?

Više widgeta za prilagođavanje radnog prostora možete dodati pomoću '+' gumba na postranom izborniku. Widgete je moguće pomicati, premještati ili im mijenjati veličinu.

Widgeti

Mogu li vidjeti kako dobro trgujem?

Kretanje svog računa možete vidjeti klikom na:
a) Izbornik na vrhu
b) Ikonu 'Kretanje računa' na postranom izborniku

Kretanje računa

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

Watch video instruction

Video Thumbnail

TRGOVANJE I IZVRŠENJE

Što je CFD?

Financijski ugovor za razlike (CFDs) su izvedeni instrumenti koji omogućavaju traderima da špekuliraju o promjeni vrijednosti nositelja temeljnog instrumenta, bez obaveze da preuzmu vlasništvo nad njim. U CFD-u, prodavatelj i kupac dogovaraju da će prodavatelj, nakon isteka ugovora, platiti kupcu razliku između vrijednosti robe u vrijeme kad je ugovor sklopljen i vrijednosti u vrijeme isteka. Ako je razlika negativna, tada kupac mora platiti razliku prodavatelju. Kod trgovanja CFD-ima, traderi kupuju (ili idu na dugo) kad je prognoza rast i prodaju (ili idu na kratko) kad je prognoza pad vrijednosti.

Kako se čita par valuta?

Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.

Kakve cjenovne razlike nudite?

Nudimo kompetitivne promjenjive cjenovne razlike na svim našim platformama. Na MT4/MT5 računima, cjenovne Vam se razlike naplaćuju samo kad trgujete bilo kojim instrumentom. Nema naknada.

Na cTrader računu, cjenovne razlike su puno niže (od 0 na velikim FX parovima), ali postoji naplata naknade za svako trgovanje. (35 dolara na 1 milijun naplaćenih USD).

Nudimo i MT4 Račun s Fiksnom cjenovnom razlikom koji ima fiksnu cjenovnu razliku za 7 velikih FX parova.

Zašto moji nalozi na čekanju nisu izvršeni?

Ako Vaši nalozi na čekanju nisu izvršeni, razlog za isto može biti što niste imali dovoljno sredstava za otvaranje pozicije kad je nalog na čekanju aktiviran. Ako je takav slučaj, obrisani nalog za čekanje će se pojaviti u povijesti Vašeg računa.
Osim toga, nalog na čekanju ne mora biti izvršen jer navedena cijena nije dostignuta. Imajte na umu da za Naloge za prodaju na čekanju, ponuđena cijena mora dostići razinu koju ste odredili; za Naloge za prodaju na čekanju, tražena cijena mora dostići razinu koju ste odredili.

Koje će mi naknade biti naplaćene za trgovanje?

Na našim MT4/MT5, FxPro Markets & Spreadbetting računima, ne naplaćujemo naknade za bilo koji instrument. Naplaćuje Vam se samo cjenovna razlika (spread) na koji primjenjujemo malu maržu (kao i bilo koju primjenjivu naknadu za razmjenu).
Na cTrader platformi, kod trgovanja FX i metalima, postoji naknada od 35 američkih dolara za svaki milijun USD kojim se trgovalo od otvaranja pozicije i 35 USD nakon zatvaranja pozicije. Ipak, spreadovi na cTrader su niži od onih u drugim vrstama računa.

Koje instrumente nudite za trgovanje?

Na FxPro nudimo CFD-ove za Forex, Metale, Budućnosnice, dionice, Spot indekse, Spot energije i kriptovalute. Posjetite našu stranicu kako biste saznali više informacija o svakoj robi:

https://www.fxpro.com/

Nudite li kriptovalute?

We offer CFDs on a several different cryptocurrencies including Bitcoin, Ethereum, Litecoin, BitcoinCash, Ripple and many more.

You can see more details and trading conditions on the following link:

https://www.fxpro.com/trading/cryptocurrencies

Please note that Cryptocurrencies are not available to retail clients under FxPro UK Ltd.

Do you offer guaranteed stop loss?

A stop-loss order may serve as an additional risk minimisation strategy. However, the requested price of a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves only as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. As a result, a stop-loss order may be executed at a worse price. This applies to all 'stop' orders placed on any of our platforms.

Na koliko decimalnih mjesta određujete cijenu?

Sve FX parove određujemo s dodatnom znamenkom, što znači da je posljednja znamenka 'point', a predzadnja 'Pip'.

Kakav je FxPro model izvršenja?

Mi smo NDD izvršni broker koji nudi CFD-ove na 6 odnosnih imovina. Nudimo Tržišno izvršenje na većini naših računa, ali nudimo i račune s Trenutnim izvršenjem.

Unutar kuće usklađujemo protok većine naših naloga, a preostala izloženost ostaje u kući do naših granica tržišnog rizika. Veća izloženost nakon toga može biti zaštićena od rizika van kuće.

Više o našem modelu izvršenja možete pročitati na stranici ispod:

https://www.fxpro.com/pricing/model

Dolazi li na Vašim platformama do podbačaja?

Podbačaj je dio trgovanja i uobičajen je na forex tržištu. Pojavljuje se u vrijeme velike volatilnosti ili male likvidnosti, kao i tijekom objave velikih vijesti ili tijekom objavljivanja važnih ekonomskih podataka.

FxPro poduzima sve potrebne mjere za zaštitu tradera od volatilnosti tržišta, a našim klijentima pogodujemo naprednim sustavom upravljanja rizikom koji smanjuje rizik negativnog podbačaja i jamči izvršenje po najboljoj dostupnoj cijeni.

Imamo izvrsne statističke podatke o podbačajima, koje možete pogledati ovdje:
https://www.fxpro.com/pricing/model

Nudite li mikro (0,01) lotove?

Da, mikro lotovi su dostupni na svim našim platformama, uz naše standardne vrste računa.

Koje poluge nudite?

The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.

Please follow the link below to find out more information in regards to leverage: https://www.fxpro.com/leverage-information

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Što su promjenjive cjenovne razlike (spreadovi)?

Promjenjivi spreadovi se mijenjaju tijekom dana, ovisno o volatilnosti tržišta i dostupnoj likvidnosti. Predstavljaju najbolje ponuđene i tražene cijene koje možemo osigurati od naših pružatelja likvidnosti.

Najveća je prednost promjenjivih spreadova da primate najbolju trenutnu tržišnu cijenu u vrijeme trgovanja, što često može biti niže od one kod trgovanja na fiksnim spread računima. S druge strane, promjenjivi spread se može značajno proširiti prije i nakon najava važnih vijesti i tijekom velike volatilnosti tržišta.

Hoće li mi se dogoditi ponovno određivanje cijena?

FxPro MT5 i FxPro cTrader platforme koriste Tržišnu provedbu i zbog toga na njima ne postoji ponovno određivanje cijena.
Ipak, do ponovnog određivanja cijena može doći na FxPro MT4 Instant računima radi tržišnih uvjeta velike volatilnosti. Ponovno određivanje cijena možete izbjeći provjerom okvira ‘Standardna devijacija’ na dnu prozora ‘Nalog’, gdje ćete moći namjestiti raspon pipova koji će Vam biti dostupan ako tržišna cijena bude odstupala od cijene koju ste kliknuli.
Imajte na umu da je skočni prozor za ponovno određivanje cijena onemogućen kad koristite mogućnost trgovanja jednim klikom. Čut ćete zvučni znak kad dođe do ponovnog određivanja cijene, pod uvjetom da je zvučni znak omogućen (Alati > Mogućnosti > Događaji), a ponovno određena cijena će biti navedena u Vašim zapisima na terminalu za klijente.

Što je stop out razina?

Margin level (%) is displayed on the trading platform and is calculated as follows: Equity / Margin X 100.

FxPro offers Negative Balance Protection (subject to the FxPro Order Execution Policy) to ensure that clients cannot lose more than their overall investment.

The stop out level is {{percent}}% for all account types.

For cTrader accounts, Spotware’s 'Smart Stop Out' logic will be used.

Kakva je razlika između stop naloga i limit naloga?

Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level.

Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current price.

Bear in mind that pending Limit orders are executed with ‘Limit Execution’, meaning you will receive your requested price or better, whereas Stop orders are executed with ‘Market Execution’, meaning that the trade is executed at VWAP.

Hoće li moj EA/cBot nastaviti raditi nakon što zatvorim platformu?

Kako bi Vaši EA trgovali umjesto Vas, Vaš uređaj mora raditi, a Vaš MT4/cTrader terminal mora biti otvoren. Zatvaranje Vašeg terminala će uzrokovati da Vaši EA/cBotovi prestanu trgovati.
Možete se pretplatiti na FxPro VPS (Virtualni privatni poslužitelj) kako bi Vaši EA/cBotovi trgovali cijelo vrijeme, bez obzira je li Vaš MT4/cTrader terminal otvoren ili radi li Vaše računalo.

Kako se izračunava zamjena (swap)?

Swap is calculated by taking the difference between the respective interest rates in the currency pair being traded and adding FxPro's commission fee for rolling over the position to the next trading day. The result can either be positive or negative depending on the instrument.

Swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments.

Swap fee for FX= Pip value X swap value in points] / 10

Swap fee for Non-FX instruments= Lot size X Swap Value X Number of nights.

For Shares and Cryptos, the swap fee is displayed as an annual percentage. Therefore the calculation is slightly different.

Swap fee for Shares= No.Of Nights X No.Of Shares X Share Last Price X Annual Percentage charge / 360

Swap fee for Cryptos= number of coins x Crypto last price x Annual Percentage charge / 360

We have a useful Swap calculator you can use to estimate the Swap incurred on trades: https://www.fxpro.com/trading-tools/calculators/swap

Examples: If you buy 100 (hundred) shares of Apple Inc (AAPL.O) at the price of $140 and hold them for one night at an annual rate of -2.8597 %, the charge will be -$1.11.

If you are short 2.0 lots (200k) of EURUSD for 2 nights, and the swap fee in points is -0.5739 then the swap charge will be -$2.29 ($20 pip value X -0.5739 X 2 nights /10 )

What is leverage?

Leverage affects the funds required to place a position, multiplying your buying power, allowing you to open a position larger than your deposit. Leverage requires you to post collateral with us in the form of margin and the higher the leverage the less the required margin to open a position of equivalent value or for the same initial margin you can open much larger positions.

Initial margin Leverage Buying Power (units)
$1,000 1:1 $1,000
$1,000 1:10 $10,000
$1,000 1:33 $33,000

Leverage can be expressed either as a Ratio, or in a % format. Both are displayed on our website for easy understanding.

For example, saying you have leverage 1:20 is the same as saying you are required to have a margin that is only 5% of the overall value of the trade.

Excessive use of leverage can of course be very risky because it can magnifies your P&Land this can lead to large losses which can lead to stop out, the automatic closing of your position. This is because your collateral available to sustain potential losses and not fall below the ‘maintenance margin’ required so that your position is not liquidated, is much less as a % of the position when using higher leverage.

Also note that higher leverage increases the effect of spread and Swap fees as a % on your invested capital. For example if the spread on an instrument as a % is 0.1% and you open a trade with 20 times leverage the spread cost as a % on your deposited margin will be 2%.

Example:

With leverage 1:5 you would need to deposit EUR 20,000 to open 1 lot of EURUSD (100,000) , while at leverage 1:30 you could open the same trade with only EUR 3,333.

Please refer to the margin calculator, https://www.fxpro.com/trading-tools/calculators/all-in-one. Here you can test how much of your margin will be needed to open a trade at different leverages and with different lot sizes

What is VWAP?

VWAP stands for ‘Volume Weighted Average Price’ and applies to market execution orders

If the requested volume is not available all at the same price, the order will automatically execute the maximum volume at the best available price, and then the remaining volume at the next best price and so forth. An average of all these prices is then taken, which is the price the order will execute at (the VWAP).

All stop orders, once triggered, are subject to ‘Market Execution’ which means that FxPro will automatically aggregate all available liquidity at the best possible prices and fill your stop orders at first available VWAP. The VWAP price may be on, above, or below your requested price.

Please see the relevant section of our Order Execution policy: Market Execution Order Market order is the intention to either buy or sell at the current market price, subject to the liquidity available. In the event, there is not enough liquidity at the top of the book to fill a Client’s market order, the system will automatically aggregate the volume received from third party liquidity/ price provider(s) and execute the market order at the ‘Volume-Weighted Average Price’ (‘VWAP’), subject to the liquidity available at the time of the execution.

Example:

Depth of Market for EURUSD

The image above shows a snapshot of the Depth of Market for EURUSD.

The right hand side shows ASK prices (price at which you buy)

The left hand side shows BID prices (price at which you sell)

Each tier displays the volume available at each price tier. For example, a trade of 2.50 lots or lower, would receive the top of the book price (the first row of prices). And for trade size above this, the overall price would be calculated according to the price tiers and volumes available at each.

For example, lets say we want to Sell 8 lots (800k units of EUR). The order will be executed as follows:

250,000 * 1.16520 = 291,300

500,000 * 1.16519 = 582,595

50,000 * 1.16518 = 58,259

You then add up all the tiers = 932,154 and divide by your trade size in units

932,154 / 800,000 = 1.16519 (rounded to 5 decimal places)

What is a market order?

A ‘Market Order’ applies to the MT4 Market, cTrader, MT5 & FxPro platforms and dictates that you want to enter the market at the current market price, no matter what that may be. Market Orders are filled at VWAP (Volume Weighted Average Price), meaning that you may receive a price above, below or on the price you saw when you executed the order.

Market Execution is also applied to all ‘Stop’ orders across all of our platforms. (Stop losses, Stop outs & pending stop orders).

Because different LPs will have different prices and available liquidity, the available volume is tiered and large orders may be executed at a non-‘top of the book’ price. Top of the book means the best Bid / Ask prices are streamed in the platform. The Market Depth however is much more complex than this and Market Execution accounts for this. Please refer to our ‘What is VWAP?’ question for further information.

What is a Stop Loss order?

A ‘Stop Loss’ order is used to limit losses, or potentially to take a profit after a loss.

It can be attached to an order at the time of opening, or you can modify a position and add a stop loss at a later time. It can also be attached to a Pending Order.

A Stop Loss must be placed below the current market price on Buy positions, and above the current market price on Sell positions.

All Stop orders, which include Stop Losses, are executed with ‘Market Execution’, which means that once the order is triggered, it is filled at the current market price at that time (VWAP).

The VWAP can be on, above or below the requested price.

This means that especially during times of high volatility, you may receive a much different price than your specified stop level, which is referred to as ‘Negative Slippage’.

What is a Take Profit order?

A ‘Take Profit’ order is used to lock in profits at a specified price, or potentially to limit further losses after a substantial gain.

It can be attached to an order at the time of opening, or you can modify a position and add a take profit at a later time. It can also be attached to a Pending Order.

A Take Profit must be placed above the current market price on Buy positions, and below the current market price on Sell positions.

All ‘Limit’ orders, which includes Take Profit, are executed with ‘Limit Execution’, which means that you will receive your requested price or better. At the time your Take profit is triggered, if a price exists in the market which is in your favour, FxPro will fill you at the better price.

It is not possible therefore, to receive a worse price on a ‘Limit’ order such as Take Profit.

Take profits on long positions will be triggered for execution once the ‘BID’ price reaches your take profit level. Take profits on short positions will be triggered for execution once the ‘ASK’ price reaches your take profit level.

What is a Stop Out?

A ‘Stop Out’ is a triggering of a forced automatic closing of a trader's positions in case that person's trading account equity falls below a certain threshold.

Margin level is displayed on the platform as a % anytime you have open positions, and is calculated as: Equity / Initial Margin *100

Equity means the balance + unrealised P&L in each trading account and does not include any balance in your FxPro Wallet.

Example:

The Stop Out level is 50%, depending on your jurisdiction. This means that once your Equity falls to a value equal to 50% of your initial margin, stop out(s) will begin to occur.

So, with an initial deposit of $1000, and an initial margin of $100, you are left with a Free Margin of $900. If losses reach $900, you will have 0 Free Margin remaining, and your margin level % at this time would be 100% (100 equity / 100 Initial margin = 100%). If losses continue and eventually reach $950, the 50% Stop out would be triggered. (50 equity / 100 used margin = 50%)

Now that we have explained how the stop out is applied, let’s see an example at which price you would be stopped out.

You open a Buy position of 100 barrels of Brent Oil (0.1 lot) at a price of $55 per barrel. This position is using a leverage of 10 times (1:10) and you started with $600 in your account.

Initial margin is 1/10= 10% of the exposure. The exposure, in this case, is 100 barrels times 55= $5,500. So, your initial margin is 550, leaving $50 free margin.

The price starts to fall, and we want to find out at what price Equity will be equal to 50% of initial margin. To do this, we need to calculate the price at which our loss will be 50% of 550 = 275, plus the free margin because as we explained in previous example above, losses are first used against free margin. So, the total loss would be 325 or 3.25 per barrel since our position is 100 barrels. When the price drops by 3.25 and reaches (50-3.25) $46.75, that is the BID price, you will be stopped out.

Stop Outs help to prevent trading accounts from falling into a negative balance, however, in very volatile markets, or during market gaps, it is not always possible to fill orders at a specific level and there might be significant slippage when Stop out orders are executed.

How can I show the ASK price on the platform?

As default, price charts are built using the BID price, however, it is the ASK price (the higher price) at which Sell order closures are triggered or buy positions are opened.

You can add the current ask price to the chart on all our platforms if it is not already shown as default.

On MT4 and MT5 go to Charts >Properties and tick the box to ‘Show Ask line’.

On cTrader, right click in the chart and go to ‘Viewing Options’ and tick the ‘Ask Price line’ option.

On the FxPro App, the Ask price appears as default

What is slippage?

Slippage refers to instances where the executed price differs from your requested price. I.e. the price ‘slipped’.

Slippage occurs when your Market Order is triggered and filled at a price different to that which you have requested. The difference may only be minimal, or it could be significant. Price Gaps and increased volatility can result in substantial slippage in some cases.

This is a normal market practice and a regular feature of the foreign exchange markets under conditions such as illiquidity and volatility due to news announcements, economic events and market openings. The slippage can be positive or negative. Slippage can also occur when larger orders are partly executed at tier 2 or even Tier 3 prices (see question What is VWAP).

Although we are not required to do so, we publish our Execution Statistics every year on our website: https://www.fxpro.com/pricing/model

Example:

You have a long (buy) position of 1000 barrels (1lot) of WTI prior to market closing at price $50.00, and you set a take profit at price $50.50 and a stop loss order at $49.5.

However, due to significant news reports over the weekend, at the market opening on Monday, WTI opens with an upward gap at price $51.

Therefore, your take profit order will be triggered once the market reopens (as the price has moved above your take profit level), at the price of $51.00, and will be executed at this price or better.

This is how market gaps and slippage may cause more profit or loss than anticipated and why stop orders such as ‘stop losses’ are never guaranteed to be executed at your requested price.

What is Spread?

The difference between the Bid and Ask prices is the ‘Spread’, which is what you pay to the broker in return for placing the order through them.

Therefore, you will notice that trades start in a minus figure, as you need to cover the spread before you begin make profit.

Let’s demonstrate this using an example. You buy 1 lot of EURUSD at $1.0700 the bid and ask prices were $1.0698 and $1.0700. When you buy, you get the Ask price. The price moves in your favour by 5 pips making the new Bid and Ask prices $1.0703 and $1.0705. You close the trade by selling at the new Bid price of $1.0703, making 3 pips profit which equals $30.

The reason that in this example your profit is less by $20, is due to the fact that you have been charged a 2pips spread.

Let’s take another example using GOLD, which is denominated in USD. You decide to Sell (short) 100oz (1 lot) when the bid and ask prices were 1600.50 and 1601.00. As this is a sell position, it is opened at the Bid price of 1600.50. The price then moves down in your favour by 0.50, making the new bid and ask prices 1600.00 and 1600.50. You close the trade by buying at the new Ask price of 1600.50.

In this case, even though the price moved in your direction, you were charged the spread and your order was opened and closed at the exact same price (1600.50), meaning that your Profit or Loss is equal to 0.

Spreads are typically floating and fluctuate depending on liquidity and volatility. Volatility is affected by Liquidity and vice-versa.

What do I do if I have a question or enquiry regarding one of my trades?

If you would like to check any orders, please send an email to [email protected] from your registered email address with your account number and the order number of the trade, and we will check your enquiry and get back to you as soon as possible.

You can find the order number in your trade account tab or history tab.

Why has my pending order been executed or Stop loss/take profit triggered when the price has not reached the specified price?

Bear in mind that Buy positions are opened at the Ask price (and closed at the Bid price), whereas Sell positions are opened at the Bid price (and closed at the Ask price).

Therefore, stop losses, take profits and pending orders need to be triggered by the Bid or Ask price displayed on the price chart before being executed.

The Ask price is always higher than the Bid price as it includes the FxPro spread. Therefore, you need to take into account the spread at the time the order was triggered.

For example, if you opened a sell trade on EURUSD at 1.15700 and placed a stop loss of 1.15750, it means your stop loss will be triggered when the Ask price reaches 1.15750. So, if the spread at the time is 1.5ips, you may see your order closed when the price in the chart is only at 1.12735.

The price charts display BID prices by default. If you cannot see the current ASK price in your platform, please refer to our FAQ: How can I show the ASK price on the platform?

What is liquidity?

Liquidity, in simple terms is the ability to trade (buy and sell) an instrument and is considered good when there are many market participants interested in Buying and Selling the instrument at any volume. The easier it is to sell or buy the instrument at any given volume, the better the liquidity.

The more liquid an instrument, the tighter the spread usually, as the market participants compete to get the best prices. When there is low liquidity, the pricing is generally more erratic, and the spreads may be higher due to lower demand for the instrument.

What is Swap (rollover)?

Since every currency trade involves borrowing one currency to buy another, interest rollover charges are part of forex trading.

Interest is paid on the currency that is borrowed, and earned on the one that is bought. Swap may be positive or negative and applies whenever you leave a trade open overnight.

If you are buying a currency with a higher interest rate than the one you are borrowing, then the net interest rate differential will be positive and you will earn funds as a result. Conversely, if the interest rate differential is negative then you will be charged.

Swap also applies to non-FX instruments, due to the fact that all instruments are traded in particular currency which incurs an interest rate.

On the platforms, ’swap’ is automatically converted into the balance currency. The Operation is conducted at midnight server time (10pm UK time) and will only be charged/gained if you have an open trade at this time.

the swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments. FxPro Swap rates are in line with the Banks and are reviewed and updated on a weekly basis by the Execution department.

The up-to-date swap lists can be viewed at any time on our website in the instrument specifications or via the trading terminals.

RAČUNANJE I TREZOR

Je li moguće izgubiti više novca od iznosa koji je uložen?

FxPro offers Negative Balance Protection (NBP) for all clients, regardless of their categorisation & jurisdiction, thereby ensuring that you cannot lose more than your total deposits.

For more details please refer to our ‘Order Execution Policy’.

FxPro also provides a stop out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.

How do you keep Clients funds safe?

FxPro shvaća sigurnost novca klijenata vrlo ozbiljno. Iz tog razloga, sredstva svih klijenata su potpuno odvojena od sredstava kompanije i drže se na odvojenim bankovnim računima u velikim europskim bankama. Ovo osigurava da se novčana sredstva klijenata ne mogu koristiti u bilo koju drugu svrhu.

Dodatno, FxPro UK Limited je članica Financial Services Compensation Scheme (FSCS), a FxPro Financial Services Limited je članica Investor Compensation Fund (ICF).

Koje načine mogu koristiti za uplatu sredstava na svoj FxPro račun?

We offer a wide range of payment methods, all with 0 fees from FxPro. These include Bank Wire transfers, Credit/Debit cards, PayPal, Neteller, Skrill, and many more local options tailored to your country and jurisdiction.

You can check all available payment methods and based on your location directly in your login area or via this link:
https://www.fxpro.com/pricing/deposit-methods

Please note that you must withdraw via the same method used to fund your account.

Što je FxPro Novčanik?

FxPro Novčanik je alat za upravljanje osobnim rizikom koji radi kao središnji račun s kojeg možete transferirati novac na sve ostale račune za trgovanje pomoću samo nekoliko jednostavnih klikova. Osnovna je prednost uplaćivanja u Vaš FxPro Novčanik pred izravnim uplaćivanjem novca na Vaš račun je da su sredstva koja ste uplatili potpuno zaštićena od bilo koje otvorene pozicije koju možda imate na svom računu za trgovanje.

Kako da uplatim sredstva u svoj FxPro Novčanik?

Uplaćena se sredstva automatski uplaćuju u Vaš FxPro Novčanik. Možete transferirati bilo koji iznos između Vašeg FxPro Novčanika i Vašeg računa za trgovanje u bilo kojem trenutku u kojem želite. Prijavite se na svoj FxPro Direct, odaberite 'Uplati sredstva' ili 'Novčanik' i odaberite željeni način plaćanja.

Više informacija o dostupnim načinima plaćanja pogledajte na ovoj poveznici:
https://www.fxpro.com/pricing/deposit-methods

Kako da povučem sredstva iz svog FxPro Novčanika?

Log in to your FxPro Direct and select 'Withdraw’ or 'Wallet'.

Please note that in order for the withdrawal to be successful, you should transfer your funds to your FxPro Wallet.

Kindly note that you must follow our withdrawal policy which instructs that clients must withdraw via the same method used to deposit, unless that method has been fully refunded or refund limits have expired. In this case, you may use bank wire method, or another method previously used to fund (as long as it can accept payments) to withdraw profits.

Koje su valute dostupne za FxPro Novčanik?

We offer Wallet currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR. (Depending on your jurisdiction)

The currency of your FxPro Wallet should be in the same currency of your deposits and withdrawals in order to avoid conversion fees. Any transfers from your FxPro Wallet to your trading accounts in a different currency will be converted as per the platform rates.

Kako da prenesem sredstva iz mog FxPro Novčanika na moj račun za trgovanje?

You can instantly transfer funds between your FxPro Wallet and your trading accounts by logging in to your FxPro Direct and selecting 'Transfer'

Select your Wallet as the source account and the target trading account and enter the amount you wish to transfer.

If your trading account is in a different currency to your FxPro Wallet, a pop-up box will appear with a live conversion rate.

Mogu li promijeniti valutu svog FxPro Novčanika?

Kako biste izbjegli potencijalne troškove konverzije, poželjno je da je Vaš FxPro Novčanik u istoj valuti kao i Vaše uplate i isplate.

Ako ste greškom otvorili svoj FxPro Novčanik u krivoj valuti, kontaktirajte naš administrativni odjel na [email protected] kako bi se greška ispravila.

Koje cijene konverzije koristite?

FxPro klijenti na raspolaganju imaju najkompetitivnije tečajeve konverzije na tržištu.
Za uplate od vanjskih uplatitelja (na primjer, s Vaše kreditne kartice u Vaš Novčanik u drugoj valuti) i isplate na vanjski izvor plaćanja (npr. iz Vašeg Novčanika na kreditnu karticu u drugoj valuti), iznosi će biti konvertirani prema dnevnom tečaju banke.

Za transfere iz Vašeg FxPro Novčanika na račun za trgovanje u drugoj valuti i obrnuto, konverzija će se obaviti po tečaju prikazanom na skočnom zaslonu u vrijeme kad kliknete na potvrdu.

Koliko traje bankovni transfer i kolike su naknade?

For international bank wire deposits, please allow **3-5 business days** for funds to reflect in your FxPro Wallet. FxPro and our receiving bank do not charge any fees for bank wire deposits; however, other banks involved in the process, such as sending or intermediary banks, may apply their own fees.

We also offer **local banking options** for many countries, providing faster and more efficient processing times. For example:

- **GBP Transfers (UK)**: Usually reflect **within the same business day**, with no fees from FxPro or our receiving bank. - **SEPA Transfers (EU)**: Typically reflect **within the same business day**, with minimal fees (usually just a few euros). - **Other Local Banking Methods**: Availability depends on your country, and these are generally also very fast.

You can view all available deposit methods and processing times specific to your country and jurisdiction by logging into your FxPro account.

Kako da tražim isplatu sredstava ako je kartica kojom sam uplaćivao sredstva otkazana ili je istekla?

Nakon otkazivanja kartice, banke su obavezne omogućiti ograničene vrste transakcije, uključujući i povrat novca, obično tijekom najmanje 6 mjeseci. Iz tog biste razloga isplatu trebali obaviti na karticu kojom ste uplaćivali sredstva, čak i ako je ona otkazana. Ta ćete sredstva primiti na svoju novu karticu koja je povezana s istim bankovnim računom kao i prethodna, otkazana kartica.

Ako je bankovni račun povezan s karticom u cijelosti zatvoren, trebate poslati dokaz zatvaranja računa našem financijskom odjelu [email protected]

Can I transfer funds between my FxPro Wallet and trading accounts during the weekend?

Yes, as long as the specific trading account you are transferring from does not have any open positions.

If you have an open trade during the weekend, you will be unable to transfer funds from it to your Wallet until the market reopens.

Weekend hours begin on Friday at market closure (22:00 UK time) until Sunday, at market opening (22:00 UK time).

Kako mogu tražiti isplatu putem bankovnog transfera?

Prijavite se na svoj FxPro Direct, odaberite 'Povlačenje sredstava' ili 'Novčanik' i odaberite bankovni transfer. Imajte na umu da možemo tražiti bankovni izvadak kao dokaz da ste Vi vlasnik tog bankovnog računa.

Želimo Vas obavijestiti kako, za isplatu novca putem bankovnog transfera, trebate prvo zatvoriti sve svoje uplate putem kreditnih kartica, PayPala i Skrilla unutar posljednjih 6 mjeseci.

Koliko dugo trebam čekati da moja isplata bude vidljiva na mom bankovnom računu?

Zahtjeve za isplatu obrađuje naš Odjel za financije klijenata unutar jednog radnog dana. Vrijeme potrebno da Vaša sredstva budu transferirana može biti različito, ovisno o Vašem načinu plaćanja.

Međunarodne isplate putem bankovnog transfera mogu trajati 3-5 radnih dana.

SEPA i lokalni bankovni transferi mogu trajati do 2 radna dana.

Za isplate na karticu može trebati 5-7 radnih dana

Ostale isplate putem svih ostalih metoda plaćanja obično su vidljive unutar 1 radnog dana.

Koliko dugo traje obrada mog zahtjeva za isplatu?

Tijekom normalnog radnog dana, isplate se obično obrade unutar nekoliko sati. Ako je zahtjev za isplatu zaprimljen van radnog vremena, bit će obrađen tijekom sljedećeg radnog dana.

Imajte na umu da, iako se kartične uplate odmah obrađuju, to ne znači da su sredstva već zaprimljena na naš bankovni račun, jer bankovni postupak provjere obično traje nekoliko dana. Bez obzira na to, mi kreditiramo Vaša sredstva odmah kako biste odmah mogli trgovati i zaštititi otvorene pozicije. Za razliku od uplata, za postupke isplate treba više vremena.

Koliko traje da moja sredstva budu uplaćena na moj FxPro Račun?

We usually process deposits **within 10 minutes** of receiving them, ensuring your funds are available as quickly as possible. For SEPA and other local banking transfers, deposits typically reflect **within the same business day**, while all other payment methods are also processed in approximately **10 minutes**.

If you wish to check the status of any pending transaction, feel free to contact our **24/5 support team**, who are always ready to assist you.

You can choose to send your deposit to your FxPro Wallet or directly to a trading account of your choice. Please note that all transactions are placed via the Wallet, so **currency conversions may apply** when transferring directly to a trading account in a different currency from your Wallet.

Koji način trebam koristiti za isplatu?

It is our policy that any recent card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Kindly note that after refunding any cards, PayPal and Skrill deposits should also be refunded. Once all deposits from the above-mentioned payment methods are fully refunded, you will then be able to withdraw via bank wire or another method previously used to fund. (Provided that it can receive payments) The methods that remain to be refunded will be clearly displayed to you in FxPro Direct.

Naplaćujete li naknade za uplate ili isplate?

FxPro does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from other payment providers involved in the transaction, particularly with banks. Please note that for e-wallets, there may be a fee for withdrawals but only if you have not traded. You can see more details on our funding page: https://www.fxpro.com/pricing/deposit-methods

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Koje valute mogu koristiti za uplatu na moj FxPro Račun?

Klijenti FxPro UK Limited mogu uplaćivati u: USD, EUR, GBP, AUD, CHF, JPY i PLN.

Klijenti FxPro Financial Services Limited mogu uplatiti u: USD, EUR, GBP, AUD, CHF, JPY, PLN i ZAR. Uplate u RUB su isto tako dostupne, ali iznosi uplaćeni u RUB bit će nakon primitka konvertirani u valutu klijentovog FxPro Novčanika (Sefa).

Klijenti FxPro Global Markets Limited mogu uplaćivati u: USD, EUR, GBP, CHF, AUD, PLN, ZAR i JPY. Dostupne su i uplate u RUB, ali sredstva uplaćena u RUB bit će konvertirana u valutu klijentovog FxPro Novčanika (Sefa) nakon primitka.

Klijenti FxPro Global Markets MENA Limited mogu uplaćivati u: USD, GBP i EUR. Dostupne su i uplate u AED, ali će one, nakon primitka, biti konvertirane u valutu klijentovog FxPro Novčanika.

Imajte na umu da, ako uplaćujete sredstva u valuti različitoj od one u Vašem FxPro Novčaniku, sredstva će biti konvertirana u valutu Vašeg Novčanika uporabom tečaja u vrijeme transakcije. Iz tog razloga, preporučujemo da otvorite FxPro Novčanik u istoj valuti za svoje uplate i isplate.

Koje kreditne/debitne kartice prihvaćate?

We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.

Što trebam napraviti ako ne primim sredstva čiju sam isplatu zahtijevao?

Ako ste zatražili isplatu sredstava putem bankovnog transfera i niste primili svoja sredstva unutar 5 radnih dana, molimo kontaktirajte naš Odjel za financije klijenata na [email protected], a mi ćemo Vam osigurati Swift presliku.
Ako ste zatražili isplatu putem kreditne/debitne kartice i niste primili sredstva unutar 10 radnih dana, kontaktirajte naš Odjel za financije klijenata na [email protected] i mi ćemo Vam poslati ARN broj.

Zašto je moja uplata putem kreditne/debitne kartice odbijena?

Postoji nekoliko razloga zbog kojih bi Vaša kreditna/debitna kartica mogla biti odbijena. Možda ste prekoračili svoje dnevno ograničenje transakcija ili ste prekoračili dostupan limit kreditne/debitne kartice. Osim toga, možda ste unijeli neispravan broj kartice, datum isteka ili CVV šifru. Iz tog razloga, provjerite jesu li oni točni. Provjerite i vrijedi li Vaša kartica i je li možda istekla. Na kraju, provjerite s institucijom koja Vam je izdala karticu kako biste bili sigurni da je Vaša kartica autorizirana za internetske transakcije i da nije postavljena nikakva zaštita koja bi nas priječila da ju opteretimo.Find more information

How to fund your account

  1. Sign in to FxPro Direct with your email and password.
  2. Open the “Wallet” section and click the “Deposit” button.
  3. Now you can choose from a selection of convenient payment methods. All the deposits and withdrawals are processed with no commissions from the FxPro side.
  4. Choose the method and specify the amount you want to deposit. Then fill out payment details and follow the prompts on screen to confirm the payment.
  5. Once approved, the deposited amount will appear in your FxPro Wallet balance, or the trading account specified, and will be displayed in your Transaction History.
  6. You can now transfer funds to an account and begin trading!

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FXPRO DIRECT

Što je is FxPro Direct i kako se mogu prijaviti?

FxPro Direct is your online account management page.

Click on the 'Log In' option on the top right of the website. You can log in with your registered email address and password.
Your FxPro Direct allows you to create new accounts, edit existing ones, fund your accounts and download trading platforms. You may also edit your mailing options or subscriptions.


The ‘Tools’ tab in FxPro Direct gives you access to various services we offer, including the FxPro Dashboard, Economic Calendar, Calculators and FxPro Squawk. These tools can be accessed by all users, including those who are still practising on demo accounts.

Kako da ponovno namjestim svoju lozinku za FxPro Direct?

Kako biste ponovno namjestili svoju lozinku za FxPro Direct, kliknite na ‘Obnovi lozinku’ na dnu okvira za prijavu. Unesite svoju registriranu e-adresu i pošaljite zahtjev. Ubrzo ćete primiti poveznicu na e-adresu koju ste osigurali, a ona će Vam omogućiti unos nove lozinke za Vaš račun

Kako da učitam dokumente?

Za učitavanje dokumenata putem FxPro Direct kliknite na ‘Moj profil’ i odaberite ‘Učitaj dokumente’. Kliknite ‘Pretraži’ za otvaranje novog prozora, pronađite i odaberite dokument koji želite učitati i zatim kliknite ‘Otvori’.

Primit ćete obavijest da je učitavanje u tijeku i poruku koja potvrđuje da su dokumenti uspješno učitani.

Kad su Vaši dokumenti učitani, naš Administrativni odjel će ih pregledati slijedom kojim su primljeni.

Kako mogu urediti informacije na svom profilu?

To change any of your personal details, please send an email to [email protected]. Bear in mind that for security reasons, we will require an updated proof of residence to be uploaded via FxPro direct for a change in address and a phone verification for a change of email.

Kako da ponovno namjestim lozinku na svojoj platformi za trgovanje?

Please log into 'FxPro Direct' and click on Accounts. Next to account number you will see the icon to 'Reset Password'. Once you click on it, system will automatically send email containing a new temporary password.

For cTrader accounts, you can reset the password for your cTID from here: https://id.ctrader.com/reset

Kako mogu ponovno aktivirati svoj račun?

Please note that live accounts are disabled after 3 months of inactivity, but you may, however, reactivate them by emailing [email protected] with your request. Unfortunately, demo accounts cannot be reactivated, but you may open additional ones via FxPro Direct.

In order to request reactivation, please send an email to [email protected] or contact us on Live Chat.

Kako mogu promijeniti polugu na svom računu za trgovanje?

Log in to FxPro Direct, go to ‘My Accounts’, click on the Pencil icon next to your account number and select ‘Change Leverage’ from the drop-down menu.

Please note that in order for the leverage of your trading account to be changed, all open positions must be closed.

Note: The maximum leverage available to you may vary depending upon your jurisdiction.

Kako mogu dodati više sredstava na svoj demo račun?

Log in to your FxPro Direct, go to ‘My Accounts’, click on the demo account heading, and select 'Add Funds'. Please select the desired amount (500 – 500,000) and your demo account balance will be instantly updated on your trading platform.

Gdje mogu vidjeti povijest svojih transakcija?

Log into your FxPro Direct, and you will see your transaction history under the 'Wallet' tab. There is also a filter and an option to 'Export' the transactions.

FxPro App

What is the FxPro App?

The FxPro App is a personal mobile account management space that allows for trading via the app using any FxPro Metatrader 4 or 5 account type. In 2024, we earned a 5* rating from the Investors Chronicle and Financial Times award for our app and its unique features.

  • You can create new accounts, complete the verification process, change passwords, top-up accounts with multiple funding options, withdraw funds etc.
  • The app features detailed charting features provided by TradingView, along with analysis tools and customisation.
  • Market analytics also keep traders up to date on major news with an integrated Economic calendar with alerts, plus real-time push notifications on increased volatility and major market moves.
  • If you have any questions, please get in touch with our 24/5 award-winning support team directly from within the app.

How many trading accounts can I open in the FxPro App?

You can create up to five live trading accounts with different settings in the FxPro App. They can be in different currencies and on various platforms.

Simply select one of the available trading platforms (MT4, MT5, cTrader or the integrated FxPro platform) and choose the preferred leverage and account currency. You can also transfer funds between the accounts using your FxPro Wallet.

For newcomers, FxPro provides comprehensive instructions on how to install the MT4, MT5 and cTrader applications with direct links to AppStore and Google Play.

The number of demo accounts is unlimited. Please note, that if you need additional accounts, you can open them through FxPro Direct Web or by contacting our Customer Service Team.

How can I register on the FxPro App?

If you already have a registered account with FxPro Direct Web, you can download our application for free from Google Play or AppStore and log in with the same details that you use for FxPro Direct Web.

If you have started registering with FxPro Direct Web but haven’t finished, you can continue your registration from where you left off in the FxPro App.

If you haven’t registered an account at FxPro yet, you can download our application for free and go through the registration steps:

STEP 1. Download the FxPro Application from Google Play Market or AppStore. Open it and proceed to “Sign in with email.” Select your country of residence, name, surname, and email. Then create your password.

STEP 2. You then have the option to generate a short passcode to log in. Please note that the passcode will only be valid on the current device you’re using when you log in to the app. For FxPro Web, you should continue to use your log in details that you registered with.

Your FxPro Direct profile is now ready. However, to unlock all the app features, create trading accounts, trade on the integrated platform, and fund your accounts, you have to complete the full registration. This will involve answering a series of questions about your trading experience and uploading digital copies of the required documents (passport/ID card, proof of residence - a Utility bill or bank statement issued in the last 6 months) to verify your profile.

Once your profile is fully verified, you can start trading with FxPro!

Please note that you can also access the Metatrader 4 or 5 platform directly with your account number and password that you received by email.

Please note that the jurisdiction under which your FxPro account will be opened depends on the country of residence. FxPro does not offer Contracts for Difference to residents of certain jurisdictions including the USA, Iran and Canada.

What payment methods are available on the FxPro App?

At the core of the app lies the FxPro Wallet, which keeps your funds from participating in the trading process and safe from market risks. Funds can be transferred in the “Top Up” section of the App.

You can see more information about the specific funding methods available here: https://www.fxpro.com/pricing/deposit-methods

Can I fund my FxPro Wallet using the App?

To start trading with FxPro, you need to top up your FxPro Wallet and then transfer funds to the desired trading account. To do that first open the FxPro App and tap “Top Up” in the toolbar. Tap “Fund Your Account”. Please note that if you haven't verified your account yet, you need to do so before depositing the funds.

The funds will then be credited to your FxPro Wallet balance. You can then transfer the necessary amount (or part of it) to a specific trading account.

NB: The FxPro Wallet balance does not participate in trading processes and is secured from market fluctuations. You can also top up a trading account directly. Select it from the list, or create a new one, if necessary.

  • Tap the “Fund now” button and select any of the available payment methods.
  • Select the FxPro Wallet, currency, payment method and indicate the amount. During this transaction, the deposit currency will be converted into the currency of your account.
  • You will receive a “Successful transaction” email from FxPro’s accounting department with the confirmation of your transfer.

All transactions can be viewed as ‘completed operations’ in the Transaction History tab. To see transactions for a specific account, tap on the upper right corner of the card with the name of your account.

Can I transfer funds using the FxPro App?

Yes, you can. To transfer funds between your accounts (e.g. your FxPro Wallet and a trading account) please follow these steps:

  • Select the “Transfer” button in the “Wallet” section
  • Choose the source and the target account
  • Specify the transfer amount
  • Tap “Transfer”

The transfer between the FxPro Wallet and your trading accounts is instant, and any currency conversions will be conducted using the current rate.

How can I withdraw funds using the FxPro App?

To withdraw funds from your FxPro Wallet please follow these steps:

  • Tap the “Withdrawal” button in the “Wallet” section
  • Specify the amount to withdraw
  • Select a withdrawal method
  • Tap “Withdraw”

    You may also need to follow the steps you see on the screen;

Our Client Accounting Department will receive your request and process it within 1 working day. In the event that a withdrawal request is made within 6 months from the moment of the initial deposit, Credit Card deposits will need to be refunded first, followed by PayPal deposits and then Skrill deposits. Once all deposits made via these three methods are refunded, you will be able to withdraw funds via a Bank transfer or any e-wallet method previously used to deposit. (provided your e-wallet is able to receive payments)

Bear in mind that you need to have funds available in your Wallet for withdrawal. If your funds are located in a Trading account, you will need to transfer them first to your Wallet.

Can I open a trading account using the FxPro App and how?

You can open multiple accounts with different settings and on different FxPro platforms (MetaTrader 4, MetaTrader 5, cTrader etc) using the FxPro app.

To do this, open go to the ''home'' section of the app, select either the Real or Demo tab and then press the + icon in the top right corner to “Create New Account”.

You will select the preferred account type, leverage and base currency and tap “Create”.

Your newly created account will appear in the list of accounts and you can top it up directly or transfer funds from the FxPro Wallet.

If you have not installed the mobile platform yet, or if it was previously uninstalled, you will be prompted to download it in the “Account type” options.

You can also change the size of the leverage, reset passwords, check balances and make a deposits.

Please note that there is a maximum of 5 Live trading accounts per profile.

How do I use the list of trading assets in the FxPro App?

You can trade directly from the app using any FxPro Metatrader 4 or 5 account type.

  • You can open new trading accounts, both in live and demo mode, directly from the "Home" tab. Simply choose a platform, leverage, and account currency and click ‘Create’.
  • In the ‘Trade’ section, you will find all of the CFDs we offer in your particular account type separated by category for easy viewing. You can use the ‘Search’ bar to find the required asset. You can also create your 'favourites' list to track the instruments you are most interested in.
  • In the ‘History’ tab, you can sort through the completed financial transactions chronologically and view their details.
  • By opening the tab of each asset, you will see its price movement in real-time.
  • Each asset contains its current Buy-Sell quotes. You can expand the chart to full screen and change its type and time frame.
  • You can also scroll down to find the main asset specification (located underneath the chart): spread type, contract size, swap type and more. There are several trading widgets as well: the ratio of sellers and buyers (among FxPro clients), and the highs and lows of today’s prices.

How can I find a specific instrument?

Please go to the ‘Instrument search’ bar at the top of the Quotes screen, begin to type the name of the instrument and it will pop up automatically.

How can I open a trade in the FxPro App?

In the ‘Trade’ section you will find the list of financial assets arranged in categories. Use the ‘Search’ bar to find the required asset. Each asset contains its current Buy-Sell quotes. Tap the preferred button to proceed.
  • Before opening a position, you can set the SL and TP levels and specify the order size. (You can add or modify these values even after a position has been opened).
  • When opening a trade you can choose market execution, as well as pending orders: Buy Limit, Sell Limit, Buy Stop or Sell Stop. After you have made your selection (e.g. Market Execution, Buy Limit etc) set the SL and TP levels, indicate the expiration date and the price at which the order should be triggered. Then click ‘Place’.
  • How can I modify a position using the FxPro App?

    You can modify the size or SL/TP of an open position, by tapping on an open position and then pressing 'more settings'. You can then make any necessary changes using the options provided on screen.

    You will then select to confirm the change(s).

    How can I close a trade using the FxPro App?

    You can close a trade manually from the 'Trades' tab by selecting the order you wish to close. Upon closing the order, you will see a confirmation message that "Order was closed at VWAP". A trade will close automatically when it reaches the specified Stop Loss or Take Profit limits you have set, or if the Stop Out level of the account is reached.

    Can I partially close a trade on the FxPro App?

    You can change order size by tapping on the trade you wish to modify from the ‘trades’ tab. You can then change the trade size using the buttons provided.

    You will then select the ‘Confirm’ button to confirm the change.

    Where can I find information my account balance, margin, free margin and equity?

    Information on your account balance, margin, free margin and equity is available at the top of the trading tab.

    log in

    Where can I find a history of closed trades?

    A list of all closed trades is available in the history tab. Please select any of the default periods or set a custom period.

    How can I enable Quick trading and One-tap trading?

    Quick trading and One-tap trading features can be enabled from the ‘More’ menu and ‘Trading Settings’.

    Quick trading allows you to place orders directly from the chart or instrument list.

    One-tap trading allows you to open and close orders in just one tap without any additional confirmation needed. You can also enable 'Quick closing' from here, allowing you to close orders without any additional confirmation.

    Trading Settings

    How can I set reminders for economic news events?

    The integrated economic calendar keeps you constantly up to date with the latest news and data releases. In the calendar section, you can easily set reminders to receive push notifications simply by pressing the bell icon next to the economic events you are interested in.

    News Events

    How do I use the crosshair tool?

    You can access the crosshair tool by long pressing on the chart, either in full-screen mode or from the instrument list. Once the crosshair appears, you can move it to any point on the chart, and the date and time of the corresponding candle will show in the X-axis along with the price at that specific level in the Y-axis.

    How can I add volumes to the chart?

    Volumes will be shown by default on the charts. To remove it, when in full-screen charting mode, scroll to the bin icon in the list of tools on the left hand side of the chart, and you can select which indicators to delete from the chart. The volume bars represent the number of tick changes for the corresponding price bar and helps to gauge volatility.

    Add volumes

    What chart types are available?

    The FxPro App features multiple TradingView chart types, including candlesticks, bars, Line, Area and Heiken Ashi. To change the chart type, open the chart in full-screen mode and click on the candlestick icon.

    What security features are available on the App?

    In addition to your main FxPro account password, the App also has additional security features, including 2-step authentication, passcode, and touchID.

    You can enable these options in the ‘More’ menu and ‘Security Settings’.

    Security Settings

    How can I change my password through the App?

    Your password can be changed via the App by pressing the ‘More’ menu and going to ‘Security Settings’.

    When you select ‘Change Password’, you will be prompted to enter your existing password and confirm the new one.

    Can I open and trade on a demo account via the App?

    Yes, the platform supports both live and demo trading. Once you have registered with us through the App or logged in with your existing FxPro Profile, in the ‘Accounts’ section, you will notice a ‘demo’ tab. Press the + icon in the top right-hand corner to open a new demo account.

    You simply need to select the account type, leverage, base currency and enter an amount of virtual funds up to 100,000.

    You are able to trade FxPro Metatrader 4 or 5 accounts directly in the app.

    What languages is the App available in?

    The FxPro App is available in a wide range of languages:

    English, Japanese, Korean, Italy, Chinese, Polish, German, Norweigan, Vietnamese, French, Russian, Arabic, Portuguese, Spanish, Czech, Romanian, Indonesian, Malaysian and Turkish.

    You can change the language from the ‘Appearance’ settings in the ‘More’ menu.

    How can I manage push notifications and email settings?

    We send regular push notifications on increased market volatility and significant market moves, keeping you up to date with the latest info on popular instruments in real-time. You can enable/disable these from the ‘Notification’ settings in the ‘More’ menu.

    You can also subscribe or unsubscribe from daily trading central technical analysis and company news emails in this section.

    Is customer support available in the App if I need assistance or have questions?

    Yes! Our 24/5 customer support team are always on hand to assist you with any questions or guide you, and we have made it even easier to contact them directly through live chat without having to leave the App. Simply select the ‘More’ menu and tap ‘Live Support’ to open a live chat with our customer support team.

    VPS

    Što je FxPro VPS?

    FxPro VPS usluga daje Vam pristup Virtualnom privatnom serveru koji osigurava BeeksFX. BeeksFX je jedan od najvećih globalnih pružatelja usluga VPS rješenja i radi u podatkovnim središtima smještenim u London Equinixu, na istom mjestu na kojem su i FxPro serveri.

    FxPro VPS Vam omogućava da svoje MT4 EA i cTrader/cAlgo cBotove učitate izravno u server i da oni trguju za Vas, čak i ako Vaše računalo nije uključeno.

    FxPro VPS specifikacije možete naći na sljedećoj stranici:

    https://www.fxpro.com/trading-tools/fxpro-virtual-private-server

    Koliko košta FxPro VPS?

    FxPro VPS subscription costs $30 per month (or equivalent amount in your FxPro Wallet currency) and it will be deducted on the 6th of every month from your FxPro Wallet.

    The FxPro VPS is free for VIP clients.

    Kako da se prijavim za FxPro VPS?

    You can make a request via the VPS page: https://www.fxpro.com/trading-tools/fxpro-virtual-private-server

    We will then contact you directly regarding the set-up of your Virtual Server.

    Kako mogu otkazati svoju VPS pretplatu?

    Please send an email to [email protected] to request cancellation and we will proceed accordingly.

    Što trebam učiniti ako zaboravim svoju FxPro VPS lozinku?

    Molimo kontaktirajte [email protected] i osigurajte im svoj IP i Port broj. Oni Vam mogu izdati novu lozinku koja će Vam biti poslana u e-poruci.

    Kako da namjestim svoj FxPro VPS?

    Nakon uspješne pretplate na FxPro VPS primit ćete e-poruku od našeg pružatelja VPS usluga, BeeksFX, kojom će se potvrditi uspješno stvaranje Vašeg VPS računa (Može proći do 2 sata do primanja e-poruke).

    Za namještanje Vašeg VPS-a, kliknite VPS pristupnu poveznicu dostavljenu u e-poruci, popunite potrebne informacije koje su uključene u e-poruci potvrde i preuzmite RDP datoteku koja se nalazi na dnu stranice. Pronađite dokument na svom računalu i kliknite na njega kako biste pokrenuli povezivanje s udaljenom radnom površinom. Nakon toga će se pojaviti skočni okvir koji će od Vas tražiti unos Vaših podataka ili privremene lozinke koju ste dobili. Kliknite ‘OK’. Sad biste trebali biti povezani s Vašim VPS-om.

    Safety

    How can I protect my online data?

    At FxPro, client data protection is a priority and we follow best practices which are described in details in our privacy policy. There are also actions we strongly suggest you take to help keep your personal data safe:

    • Never share your password(s) or sensitive account information with anyone.
    • Beware of fraudsters who may contact you claiming to be a reputable company and do not provide any personal information to them.
    • Do not click on any links or open any attachments from emails you don’t recognise or respond to unknown SMS senders. Always verify the authenticity.
    • Transactions should only be made via our secure FxPro Direct portal. Never send any funds to an external source.
    • Change your password(s) frequently and set up anti-malware software on any devices that you may use.

    For more information about online security as well as actions that FxPro takes to protect your data, please review our safety page: https://www.fxpro.com/safety

    Please contact us immediately via our official communication channels should you have any concerns or receive any suspicious contact, we are always here to support you.

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